FREE UK FOR ORDERS OVER £30
We aim to process all orders within 1-2 working day. Our working days are Monday – Friday. Your delivery should normally be received within 2-4 working days of dispatch depending on the shipping method selected at checkout.
Please note, that orders are not processed until cleared payment has been received.
After we have processed your order, it will be shipped via your selected shipping option.
Free Delivery on all orders to mainland UK addresses. Some larger item such as roof bars delivered to Postcodes beginning with AB31 to AB38, AB40 to AB56, IV1 to IV28, IV30 to IV32, IV36 & IV40, IV52 to IV54, IV63, KW1 to KW14, PA21 to PA38, PH4 to PH41, PH49, PH50 and BT will incur an additional postage charge of £10. (Postage to the Isle of Wight is Free)
Postcodes beginning with HS, IV41 to IV49, IV51, IV55, IV56, KA27, KA28, KW15 to KW17, PA20, PA41 to PA49, PA60 to PA78, PH42 to PH44, ZE and IM will incur an additional postage charge of £12.***
We use the following agencies to deliver our orders:
- Royal Mail
- Various independent couriers including UKMail, Hermes and DHL
The delivery agency selected to deliver your order will depend on a number of factors including the size/value of the order. Please note: If the items you’ve ordered are returned to us due to you not being available to receive your order, we will refund your order cost minus any postage fee paid. If your order qualified for free postage, you will be refunded in full, minus the couriers admin fee of £4.00.
If a tracking number is provided by the courier, we/the courier will update you by email with the tracking information.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
If an item goes on back order we will contact you with a delivery estimate with the option to cancel the order for a full refund
Returns, Refunds and Exchanges Policy
Please return all items within 30 days. Items much be returned in their original packaging and be in reslleable condition. Returns will be paid for by us unless the items are large or heavy such as roof bars, in this case we will offer £5 towards towards the return postage
We will email you a Hermes return label. A printer is required.
We recommend www.parcel2go.com for the best rate.
We will not cover the cost postage unless previously agreed by ourselves or where we have provided a label.
How to return an item:
Please email firstname.lastname@example.org to request a return/refund.
Mail your returned item to: UKB4C Limited, Unit 26, Rothersthorpe Crescent, Northampton, Northamptonshire, NN4 8JD
Include in your package a signed letter stating the reason for your return and the sale ID.
We can offer exchanges on a like for like basis where items are similarly priced.
All good are supplied with at least 1 year warranty.
Roof bars are covered under a 3 year warranty.
Please register you item on the appropriate brand website for warranty. A list will is available on the warranty page.
This does not cover wear and tear and misuse. Please see our warranty page for more information